Privacy Policy

(Ethnava Lucknow) Balaji Handicraft Pvt Ltd ("Ethnava", "we", "us") respects your privacy. This policy explains what personal information we collect when you use this site, why we collect it, and what choices you have.

• Contact & order details - name, email, phone, and shipping/billing address, when you place an order, sign up for our list, or write in to us.
• Payment information - handled entirely by our payment processor and Shopify. We never see or store your full card number.
• Browsing data - pages viewed, device/browser type, and approximate location, collected automatically via cookies and analytics tools.
• Account & wishlist data - items you save to your wishlist are stored locally in your browser, not on our servers, unless you create an account.

• To process and deliver your orders, and to handle exchanges.
• To respond to questions sent through our contact form, email, or WhatsApp.
• To send order updates, and - only if you've opted in - early access and offers by email.
• To understand how the site is used, so we can fix what's broken and improve what isn't.
• To meet legal, tax, and accounting obligations.

We use cookies and similar technologies to keep your cart working, remember your preferences, and understand site traffic. You can disable cookies in your browser settings, though some parts of the site (like checkout) may not work properly without them.

We don't sell your personal information. We share it only with the services that make the store work - our e-commerce platform (Shopify), payment processors, shipping/courier partners, and analytics or email providers - each bound to use it only to provide that service to us.

We keep order records as long as required for accounting, tax, and legal purposes. You can ask us to delete other personal information we hold on you at any time, subject to what we're legally required to retain.

You can ask us to access, correct, or delete the personal information we hold about you, or to opt out of marketing emails at any time (every email we send has an unsubscribe link). Write to us at ethnavalko@gmail.com and we'll action it.

This site isn't directed at children under 16, and we don't knowingly collect their data.

We may update this policy as the business grows. Material changes will be reflected here with an updated date; continued use of the site means you accept the current version.

Questions about this policy or your data? Reach us at ethnavalko@gmail.com or +91 73889 40528.